Store Policy 

Shipping 

New Zealand customers have a calculated rate for shipping in and around New Zealand, Shipping usually can take anything between 3 -7 Working days depending where you are based in New Zealand, 

 

Please ensure you read the products order process if specified on certain product groups as these products may occur addition shipping time frame.

 

Overseas Shipping 

All overseas orders are subject to a quote before shipping can take place, please note that shipping may vary and can not include final destination Tax, duties or clearing fees, these fees may vary at country as to destination boarder control.

Payments

Payments can be made by use of your credit card through PayPal or a direct debit to Monster 4wd LTD, we do not accept partial payments, all payments need to be paid up in full before your product can be ordered or shipped to you.

Prices

All prices advertised exclude GST and shipping, this will be calculated into your total purchase once you are ready to checkout your purchase.

Refunds

Refunds may differ by means of payment method you chose to use to purchase your product, if paid with PayPal a 3% surcharge would apply, if paid by means of direct debit a 0% surcharge may apply.

Returns

Product such as bumpers, rock slider, Fender flares, Lift kits, Lockers are all specially ordered in for you as a customer and unfortunately can not be returned for credit, please ensure you are 100% certain about your purchase before confirming.

Product that can be returned needs to be in original sealed packaging and needs to be sent back within 14 days of purchase together with the original receipt at you as the customers own expense directly to Monster 4wd LTD, please contact us via our contacts drop down for address details, only once the product has returned back to Monster 4wd LTD and has been inspected and accepted that the product is good for resale will the refund then be processed via direct debit back to our customer, please allow 2-3 days for the refund to be made once approved.

Product Warranty

Each brand carry's their own warranty T's&C's, please feel free to inquire about warranties for a specific product via our contacts us drop down for further details pertaining to the product.

Products

Monster 4wd LTD take pride in the fact that we are the official dealers for the brands advertised on our online store, our products are not parallel imported and are fully supported and guaranteed directly from the manufacturer,

 

 

please note to make sure what your countries road laws and rules are, when doing any modification to your vehicle outside the original OE factory specifications, Monster 4wd LTD cannot be held responsible for non compliancy once your vehicle is modified outside the OE factory specifications.

Feedback

Monster 4wd LTD pride our self's in customer service and satisfaction if for any reason you wish to leave us feedback please do not hesitate to communicate through our contact us drop down and a Monster 4wd LTD representative will try get back you as soon as possible.

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Off road road recovery gear and 4wd accessories specialists 

38 Parkway Drive Unit 8, Rosedale, Auckland, New Zealand 

+64 9 475 5135